FAQs
General Information
What type of eyewear does SOLRAY offer?
SOLRAY offers a stylish range of eyewear designed to enhance both health and fashion. Our glasses are not trying to be a replacement for sunglasses as they do not have the same UV or polarisation. They can however be worn indoors or outdoors, and are effective in blocking blue light and glare from the sun and artificial lighting. Dare to see differently.
How do SOLRAY lenses benefit my eyes?
Our lenses are specifically designed to block harmful blue and green light, which can help reduce eye strain and promote better sleep. This makes our eyewear a great choice for anyone who spends a lot of time in front of screens.
Shipping & Delivery
What shipping options do you offer?
We offer both standard and express shipping options Australia wide. Free express shipping is available on orders over $150, and free standard shipping is available on all orders over $99.
How can I track my order?
Once your order has shipped, you'll receive a tracking number via email. Use this number to monitor your shipment's progress through our courier's tracking system.
How long will it take to receive my order?
Delivery times may vary based on your location and the shipping method chosen. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.
Returns & Exchanges
What is your return policy?
We have a 30-day return policy. If you’re not completely satisfied with your purchase, you can request a return within 30 days of receiving your item, as long as it’s in its original condition and packaging. Please email home@solray.com.au and we will take it from there!
What should I do if I receive a damaged or defective item?
We apologise for any inconvenience. If your order arrives defective, damaged, or if you receive the wrong item, please contact us immediately. We want to make it right for you, so we’ll evaluate the issue and provide the necessary support.
Can I change or cancel my order?
We process orders promptly to ensure quick delivery. If you need to make changes or cancel your order, please contact us as soon as possible. While we can't guarantee changes after an order is placed, we'll do our best to accommodate your request.
Can I exchange my eyewear for a different style?
The fastest way to exchange your eyewear is to return the item you have. Once the return has been accepted, you can make a seperate purchase on a different style.
How long does it take to receive a refund?
Once we receive and inspect your return, we’ll notify you if your refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Payments, Discounts & Referral Program
How do I pay for my order?
We accept a wide range of payment options, including major credit cards and PayPal, to ensure a smooth and secure checkout experience.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They're perfect for gifting and can be purchased directly from our website.
Do you offer discounts?
We offer a 10% discount on all first orders. Simply sign up to our mailing list and you will receive your 10% discount via email.
How does the Solray referral program work?
We’ve made it easy for you to share the love! When you sign up for our referral program, you’ll receive a unique referral code. Simply share this code with your friends and family. Every time someone makes a purchase using your code, it counts toward your reward.
Once 5 people make a purchase using your referral code, we’ll send you a pair of glasses of your choice, completely free. It’s our way of saying thanks for spreading the word about Solray!
To get started, just sign up for our referral program through your account, grab your code, and start sharing. It's that simple!
If you have any more questions or need assistance, feel free to reach out to us via email at home@solray.com.au
